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This course examines the power of a complaint, how it affects your business reputation, and provides strategies for solving the problem.

This course is a 2-part series of modules introducing you to Current Good Manufacturing Practices (CGMP), a set of regulations enforced by the Food and Drug Administration (FDA) that apply to the manufacturing, filling, transfilling, cascading, etc. of medical gases. This course covers the qualifications of employees and facilities, plus the proper calibration of equipment based on CGMP and looks at what takes place during the pre-fill inspection of various containers. The filling of these containers is also discussed where certain precautions and tests are conducted. 

This course allows the student to meet accreditation competency requirements for instructing patients on the proper use of blood glucose meters (known as “glucometers”). There are many different glucometers on the market today, all with various features. This course reviews the standard items taught with all glucometers. Before completing this course, you should check your accreditation agency's specific requirements for competency. No continuing education credit is offered for the completion of this course.

This course is about the United States Department of Transportation’s (DOT) driver’s training as it pertains to the handling and transport of compressed oxygen cylinders in the support of patient care. The first chapter will address the safe handling, transport, and storage of compressed oxygen cylinders. The second chapter will cover the specific rules regarding U.S. DOT laws, such as the Materials of Trade (MOT) exceptions, and the regulations on the transport of compressed oxygen cylinders -- specifically when you are carrying a gross cylinder weight on a vehicle that is less than 1,000 pounds, but greater than 400 pounds. 

This course is the first of a 3-part series that illustrates simple, inexpensive principles that will help you create a safe and comfortable computer workstation.

This course is the second of a 3-part series that illustrates simple, inexpensive principles that will help you create a safe and comfortable computer workstation.

This course is the third of a 3-part series that illustrates simple, inexpensive principles that will help you create a safe and comfortable computer workstation.

This course allows the student to meet accreditation competency requirements for instructing patients on the proper use of nebulizer systems. There are many different nebulizer systems on the market today, all with various features. This course reviews the standard items taught with all nebulizer systems. Before completing this course, you should check your accreditation agency’s specific requirements for competency. No continuing education credit is offered for the completion of this course.

This course allows the student to meet accreditation competency requirements for instructing patients on the proper use of therapeutic shoes (often referred to as “diabetic shoes”). This course does NOT meet therapeutic shoe fitting certification required by some states. You should contact your state licensure board to determine if your state requires therapeutic shoe fitting certification. There are many different therapeutic shoes on the market today. This course reviews the standard items taught with all therapeutic shoes. Before completing this course, you should check your accreditation agency’s specific requirements for competency. No continuing education credit is offered for the completion of this course.

Este curso se enfoca en el uso apropiado de dos de las herramientas de comunicación más poderosas a nuestra disposición en la actualidad: el correo electrónico y los mensajes de voz.

The HIPAA & Infection Control course bundle contains the following two VGMU courses:

In this course, you will learn about basic concepts of cultural diversity including values and worldview. You will also learn how cultural verbal and non-verbal communication differences affect your ability to care for patients.

In HR019b, you will learn how racial and cultural differences may affect health care needs and how care is delivered. You will also learn that religious beliefs are also common sources of conflict and misunderstanding in a health care setting. Religious and spiritual beliefs may also affect a person's needs relating to health care, death, and dying.

In HR019c, you will learn about age-specific competency as it relates to people from newborn to preschool, school-age children, adolescents, young adults, middle-aged adults, and older adults. You will learn that to provide proper care, the caregiver’s communication, and approach should be appropriate for the person’s age.

Electronic technology in the form of email and the Internet has transformed the workplace in more ways than anyone could have imagined 20 years ago. These technological advances, while beneficial, pose special problems for employers.

This course is designed to introduce the beginning computer user to the distinctive intricacies of the Internet.

This course focuses on the appropriate use of two of the most powerful communication tools at our disposal today: email and voicemail.

HR019aS es la primera parte de un curso de tres partes diseñado para ayudar a los proveedores del cuidado de la salud a mejorar su entendimiento sobre una gran variedad de culturas, religiones, creencias y prácticas espirituales, además del cuidado adecuado a la edad necesario para atender mejor las necesidades individuales de los pacientes dentro del sistema sanitario.