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HR023 - Addressing Individual and Systemic Issues$39.00In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.
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All115c - Cultural Competence Addressing Individual and Systemic Issues$15.95Purpose: This is the final part of a three-part series exploring cultures, ethnicities, age-appropriate care, and historical issues that affect the present health care climate. ALL115a covers cultural competency in health care, ALL115b highlights age-specific considerations in health care, and ALL115c addresses past and current issues of the health care industry, such as racism and discrimination, and how to respond as an individual and facility.
In this course, learners will be encouraged to reflect on systemic issues in health care, as well as consider how personal assumptions can influence care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients/residents face are steps in breaking down historical barriers and broadening one’s perspectives.
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HH110-Communication in Home Care (1.0 HR)$15.95All health care employees will better understand the importance and process of communication in the health care setting after taking this course. Learn More -
SELL001 - Sales Account Management$23.00This course will help you sharpen your skills in sales account management. Topics range from information you should record in an account to sales presentation techniques.
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AGE015 - Aging and Perioperative Care$42.00Unique challenges can arise when performing perioperative care for older surgical patients. This course reviews the challenges of performing such care that all members of a patient’s health care team should be aware.
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NUR174 - Advance Directives and DNR Order (1.0 HR)$15.95To present health care professionals with a comprehensive understanding of advance directives. The medical community must know the various types of advance directives in order to assist patients with their legal right to make their own decisions concerning their care.
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CUST001 - Customer Service Strategies$42.00In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.
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OWC002 - Wound Care: Selecting Skin Cleansing Products$23.00This course reviews common types of skin cleansers, their formulation, ingredients, skin compatibility, pH, and related infection control issues.
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