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You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

Whether you are working with a customer in a home medical equipment store or you are a health care provider working with a patient, this course provides you with an understanding of how to best help individuals with disabilities.