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CUST002 - Retaining the Customers You Already Have$36.00This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.
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CUST005 - First Impressions: You Only Get One Shot$42.00You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.
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