Search results for: 'behavioral'

As sales professionals, we deal with different types of customer behavior styles. To be successful in our career we must recognize these behavior styles and know how to adjust our selling style to win the relationship and the sale. This course will go over the four DISC behavior styles so that you can better identify them and become more successful at presenting to the needs of the prospect. Continuing Education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program.

This course discusses the topic of harassment in the workplace and speaks specifically about workplace bullying. You will learn what behaviors define bullying, the physical and mental effects of bullying, what to do if you are being bullied, and the ways bullying behaviors harm your company. Continuing education: This course does not offer any continuing education credits.

This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

This course provides an overview of ethnogeriatrics which is the influence of ethnicity and culture on the health and well-being of older adults.

This course will help you more effectively manage your business and understand the various management styles.