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HR016S - Los Derechos y las Responsabilidades del Paciente$36.00Todos en Estados Unidos tienen ciertos derechos que son garantizados por la ley. Las personas que son clientes del sector del cuidado de la salud también tienen derechos, incluyendo el derecho a recibir cuidado de buena calidad. Junto con esos derechos, existen ciertas responsabilidades como clientes en nuestro sistema del cuidado de la salud. Este curso explica cuáles son esos derechos y responsabilidades según como fue definido en 1997 por la Comisión Consultiva para la Protección y Calidad en la Industria del Cuidado de la Salud.
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HR016 - Patient Rights and Responsibilities$36.00People who are consumers of health care have rights, including the right to receive quality care. Along with those rights come certain responsibilities. This course explains what those rights and responsibilities are as defined in 1997 by the Advisory Commission on Consumer Protection and Quality in the Health Care Industry.
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HR008 - 2 Hour Sexual Harassment in the Workplace$63.00Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.
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HR008 - Sexual Harassment in the Workplace$42.00Health care facilities strive to provide a positive, discrimination-free environment for employees. Sexual harassment is a form of sex discrimination, which is a violation of Title VII of the Civil Rights Act of 1964. Sexual harassment affects an individual’s employment, interferes with work performance, and creates an intimidating, hostile, or offensive work environment. This course will provide an overview of the issue of sexual harassment in the workplace, how it can be prevented, and the U.S. Equal Employment Opportunity Commission’s (EEOC) process for receiving and resolving complaints.
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HIP002S - Trabajando con la HIPAA$23.00Este curso es la segunda entrega de una serie de dos partes sobre la Ley de Responsabilidad y Transferibilidad de Seguros Médicos (HIPAA, por sus siglas en inglés). Está diseñado para aplicar sus conocimientos sobre los aspectos básicos de la HIPAA en el lugar de trabajo.
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SELL012 - Stop Pitching and Start Solving: Impactful Questions to Help You Get the Sale$42.00In the sales role, asking the right questions is a great way to help you discover your prospect’s needs and what is important to them. This course will cover obstacles that sales representatives face in their sales presentations and help them ask strategic questions to increase their closing percentage.
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HR001 - Americans with Disabilities Act$36.00This course provides a general overview of the Americans with Disabilities Act of 1990 (ADA), the world's first comprehensive civil rights law for people with disabilities. This course will review Title I which covers ADA and employment: what types of businesses must comply, which job applicants and employees are protected, and the process for the accommodation of people with disabilities at work.
This course will also consider why the ADA was written, the importance of its intent, illustrate common myths, and present employer benefits of following the ADA law. This course is intended to give guidance to people working in the health care industry and is not intended as a substitute for legal advice.
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HIP002 - Working with HIPAA$23.00This course is intended to apply your knowledge of HIPAA basics to the workplace. You should complete part one of this series (“HIP001 – Understanding HIPAA”) before taking this course.
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HR009 - 2 Hour Sexual Harassment Training for Managers$63.00This course discusses sexual harassment: how to identify it, its legal aspects, how to prevent it from happening in your organization, and how to conduct an equitable investigation.
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HR023 - Addressing Individual and Systemic Issues$39.00In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.
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All115c - Cultural Competence Addressing Individual and Systemic Issues$15.95Purpose: This is the final part of a three-part series exploring cultures, ethnicities, age-appropriate care, and historical issues that affect the present health care climate. ALL115a covers cultural competency in health care, ALL115b highlights age-specific considerations in health care, and ALL115c addresses past and current issues of the health care industry, such as racism and discrimination, and how to respond as an individual and facility.
In this course, learners will need to look not only at the systemic issues of racism in the industry, but also their own biases, prejudices, and influence on patients’/residents’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients/residents face are steps in breaking down historical barriers and broadening one’s perspectives.
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