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This course defines customer service, who the customer is, how to deal with customers effectively, and proper telephone techniques.

This course will delve specifically into the features and benefits of different cushion materials (foams, polymer gels, thermoplastic elastomers, viscous fluids and air) and how they address our cushion goals. You should complete the first part of this series – “REHB030a – Selecting the Proper Wheelchair Cushion Features” – before beginning this course.

This first course examines the basic goals of the seat cushion and how we can achieve these goals through various features and options. You should complete this course before beginning the course “REHB030b – Selecting the Proper Wheelchair Cushion Materials.”

VGM has developed a Policies and Procedures Manual that is specifically designed for compliance with the imposition of quality standards and accreditation requirements of the Medicare Prescription Drug, Improvement and Modernization Act of 2003 (MMA).

Sales tax applied where applicable.

This course presents rehab medical terminology used most commonly in relation to subjects that involve the prescribing or selection of wheelchairs and other patient aid equipment.

AHCA (Agency for Health Care Administration) licenses all DME's in the State of Florida. The AHCA regulations are very prescriptive and require specific actions and processes. Module F was created as a supplement for the VGM Policies and Procedures Manual and contains all of the policies organizations need to meet AHCA regulations.

This manual is currently available in English only.

**This is a supplement to the VGM Policies and Procedures Manual. It is only available to those who have purchased the VGM Policies and Procedures Manual.**

This course explains how to bill Medicare for power wheelchairs and scooters (POVs), collectively referred to as power mobility devices (PMDs), and what documentation is required.