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You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

In this course, learners will need to look not only at the systemic issues of racism in the health care industry, but also their own biases, prejudices, and influence on patients’ care. Becoming knowledgeable and more comfortable with often uncomfortable truths, acknowledging differences, and understanding the issues that both health care workers and patients face are steps in breaking down historical barriers and broadening one’s perspectives.

This course is designed to provide you with awareness of basic first aid principles and the importance of first aid training courses. This information is only a guide. It is not a substitute for training or professional medical assistance.

This course covers the use, limitations, and regulatory requirements related to portable fire extinguishers and fixed fire extinguishing systems in the workplace from an employer’s perspective.

This course is designed to be taken in conjunction with:

• SAFE017 – Developing an Emergency Action Plan
• SAFE018 – Developing a Fire Prevention Plan

 Together, these courses provide a comprehensive emergency preparedness development program. You should complete SAFE017 and SAFE018 before taking this course.