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In HR019b, you will learn how racial and cultural differences may affect health care needs and how care is delivered. You will also learn that religious beliefs are also common sources of conflict and misunderstanding in a health care setting. Religious and spiritual beliefs may also affect a person's needs relating to health care, death, and dying.

In this course, you will learn about basic concepts of cultural diversity including values and worldview. You will also learn how cultural verbal and non-verbal communication differences affect your ability to care for patients.

This course covers the topic of business ethics. Ethics is a challenging topic in the workplace because not every problem has a single correct solution. This course is intended to give you guidelines and get you thinking about ethical decisions in business.

This course is intended to apply your knowledge of HIPAA basics to the workplace. You should complete part one of this series (“HIP001 – Understanding HIPAA”) before taking this course.