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Customer Service

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  1. CES007 - Strategies for Handling Complaints

    CES007 - Strategies for Handling Complaints

    $24.95

    This video course provides your employees with the strategies they need for handling referral source and patient complaints.

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  2. CUST001 - Customer Service Strategies

    CUST001 - Customer Service Strategies

    $39.00

    In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

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  3. CUST002 - Retaining the Customers You Already Have

    CUST002 - Retaining the Customers You Already Have

    $29.00

    This course defines customer service, who the customer is, how to deal with customers effectively and proper telephone techniques.

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  4. CUST003 - Valuing People with Disabilities as Customers

    CUST003 - Valuing People with Disabilities as Customers

    $39.00

    This course will provide valuable information and insight to those who have had little or no previous experience dealing with people with disabilities.

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  5. CUST005 - First Impressions: You Only Get One Shot

    CUST005 - First Impressions: You Only Get One Shot

    $39.00

    You never get a second chance to make a first impression, whether it is in person, over the phone or via email. This course provides you the tools for handling those first impression opportunities.

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