CUST001 - Customer Service Strategies

In this course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

Learning objectives:

1. Define customer service; 
2. Explain whose responsibility it is within your company to provide customer service; 
3. Identify barriers to quality service; 
4. Identify ways to monitor the customer service your company provides; 
5. Explain how to determine what the customer wants and how to make the customer feel important; 
6. Explain how your company can learn from your customers. 
7. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey.

Continuing education: 1.0 Business/Facility Management (B) PCEs by the American Board for Certification in Orthotics and Prosthetics (ABC); 1.0 Category II CPE credits by the Board for Orthotist/Prosthetist Certification (BOC); VGM Education is authorized by IACET to offer 0.1 CEUs for this program.