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CES006 - Customer Service Strategies

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CES006 - Customer Service Strategies
SKU: 120 - CES006
$24.95

In this video course you will discover the needed techniques to provide excellent customer service and how to monitor your service.

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Details

Customer service makes a difference in the success of your business. In this video course you will discover the needed techniques to provide excellent customer service and how to monitor your service. Learning objectives: 1. Define customer service; 2. Explain whose responsibility it is within your company to provide customer service; 3. Identify barriers to quality service; 4. Identify ways to monitor the customer service your company provides; 5. Explain how to determine what the customer wants and how to make the customer feel important; 6. Explain how your company can learn from your customers. To successfully complete this course, you must attain a minimum score of 80% on the final exam and complete the course training survey. Continuing education: VGM Education is authorized by IACET to offer 0.1 CEUs for this program. (Video run time = 32 min.)

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